Comments and compliments

We welcome your feedback to help us develop our services. If you think we could improve what we do or if would like to give us praise, we welcome your comments and compliments. Feedback now.


Please note that many complaints can be resolved quickly by having an informal discussion with the manager of the service you are using. They may be able to offer a practical solution. If this does not work or if you feel uncomfortable making a complaint in this way, you can make a formal complaint.

To make a formal complaint please complete our online complaint form or download the pdf complaint form.

Making a formal complaint will have no impact on the way we will treat you in the future.

Filling the form

  • Please give us as much detail as you can.
  • Include the time and date related to your complaint.
  • You can write in English or your own language (we will translate it).
  • Another person or organisation can assist you but we will be unable to discuss your complaint with them unless you are present and have consented to their involvement.

What happens after I submit my complaint?

All complaints are logged and passed to an appropriate member of staff, usually a senior manager. You will be sent an acknowledgment letter with a reference number. We aim to resolve complaints as quickly as possible, usually within 15 working days. When the investigation is complete we will contact you.

If you are not satisfied with our response we will provide you with information on what further steps you can take. At all stages we will treat your complaint with the utmost confidentiality.