I am seeking asylum

Prior to Substantive Interview (main interview)

If you are newly arrived or been in the UK some time, Asylum Help is here to provide you with free information and support to assist you through the asylum process.

You can access multilingual information on the asylum process and support entitlements below. If you cannot find the answer to your question here or need further advice contact our Asylum Advice (UK) or Asylum Support Application (UK) services for assistance.

Read full information booklet
Please note that the Central Events Booking Unit’s contact details for queries relating to ARC cards has changed. All ARC card queries should use the new number 0300 123 2235 and press option 2. This option should only be used to make ARC card appointments (if an individual has no ARC after screening, lost/stolen ARC, missed ARC appointments). The telephone number and address in the booklet are no longer in use.
Quick answers Read
3.1 What can I expect when I apply for asylum? Read
3.1 What happens after my substantive interview? Read
Please note that the Central Events Booking Unit’s contact details for queries relating to ARC cards has changed. All ARC card queries should use the new number 0300 123 2235 and press option 2. This option should only be used to make ARC card appointments (if an individual has no ARC after screening, lost/stolen ARC, missed ARC appointments). The telephone number and address in the booklet are no longer in use.
3.2 How will I be notified of my interview? Read
3.2 Can I record my interview? Read
3.2 Can I ask for a male or female interpreter? Read
3.2 Can I bring my children with me? Read
3.3 How will the Home Office decide my case? Read
3.4 What information do the Home Office want? Read
3.4 How do I get to my interview? Read
3.4 Will I be searched? Read
3.4 What happens when I get to the Home Office? Read
3.4 Can I get an interpreter? Read
3.5 What information do I tell the Home Office? Read
3.5 Will the Home Office share my information? Read
3.5 What might happen if I tell a different story or do not give the whole story? Read
3.5 I made a mistake when I was at my screening interview. Can I correct it? Read
3.5 How can I get help to deal with difficult experiences? Read
3.6 What documents will I need to take for my substantive interview? Read
3.7 What are the Home Offices responsibilities? Read
3.8 What will happen after my interview? Read
3.8 Can I work? Read
3.8 Can I volunteer? Read
3.9 What does it mean if I am granted status? Read
3.9 What do I do when my permission to stay expires? Read
3.10 What if I receive a refusal? Read
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